Treating Customers Fairly


Security and Privacy Policy

We recognise our responsibility to treat the information we obtain about you with care and we are committed to protecting and respecting your privacy. In order for you to get the best possible use from our site it will be necessary, in some circumstances (when seeking a quotation for example), for you to give us personal information about yourself. We use personal information about you to:

In accordance with Data Protection legislation, including General Data Protect Regulations (GDPR), we are advising you that any personal and/or sensitive data requested from you will be stored securely and will only be used in order to manage the contract of business, including insurance requirements, we are arranging for you where we have a legal obligation in handling your data. We may also have a legitimate interest in handling your data when dealing with third parties, such as your insurers. This information will only be made available to third parties, such as insurers or their claims handling agents, in order to further manage and service your insurance policy.

We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business.

For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents.

We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, we will seek their confirmation that this is adequately protected.

You have the right to:-

If at any time you wish to know what information we hold on you, or have any queries relating to the above, please contact our director responsible for Data Protection issues at:-

Telephone: +44 (0) 1473 711475

Or write to:
Advance Underwriting Ltd, Office 14, Basepoint Business Centre, 70-72 The Havens, Ipswich, IP3 9BF

We collect two 'types' or categories of information about you:

1.Personally Identifiable Information:

Information that personally identifies you. For example, your full name, your home (or work) address, your e-mail address, telephone number and postcode. Some of the personal information we ask you to provide may be sensitive. If you buy one of our policies then we will treat you as having given us consent to use any sensitive personal data in connection with the administration of your policy.

What we do with this information:

This information is ONLY used by us, your insurers and their representatives. It is NEVER shared with third parties, unless otherwise clearly stated and even then even then, it would only be shared with your express permission and consent to do so. By law, the only time we will ever disclose personally identifiable information about you without your prior consent is where we believe we are under a duty to disclose or share it in order to comply with any legal or regulatory obligation, or in order to enforce or apply our website terms of use and other agreements, or to protect the rights, property or safety of ourselves, our customer or others or where we have sufficient evidence to suggest fraud or miss-use of our site.

Your Obligation in relation to personally identifiable information

It is your responsibility to make sure that all personally identifiable information we have about you is correct and up to date.

2 NON Personally Identifiable Information:

Other information you give us, which by itself, is NOT personally identifiable. For example, whether you are male or female and the times and dates you use our services ("non-personally identifiable information"). Non-personally identifiable information allows us to see what 'types' of people use our site.

What we do with this information:

We may share such non-personally identifiable information with our advertisers, business partners, sponsors and third parties, so that they can better understand what type of person uses our site.This information is NOT personally identifiable information from which you can be identified.

Our registration policy

If you do decide to set up an account and register with us, you will receive an e-mail confirming your registration.

How we track your use of our site:

In order to continually improve our site it is useful to know which are the popular areas on our sites and how long you spend on them. We do this in a three main ways:

1. Use of IP Addresses

An IP address is a number that's automatically assigned to your computer whenever you're surfing the internet. Web servers, the big computers that 'serve up' internet pages, automatically identify your computer by it's IP address.We collect IP addresses for the purpose of system administration, and to create reports and to audit the use of our site. When you use our site, our servers or computers log your IP addresses. We do not link IP addresses to anything personally identifiable, which means that you remain anonymous to us.

2. Use of Cookies

Cookies are pieces of information that a site transfers to an individual's hard drive for record keeping purposes. Cookies make internet surfing easier for you by saving your preferences while you're at our site. WE NEVER SAVE PASSWORDS OR CREDIT CARD INFORMATION IN COOKIES. The use of cookies is common and beneficial. You'll find them in most sites. By showing how and when you use a site, cookies enable us to see which areas are popular and which areas we need to bring more to your attention. Improvements and updates to our site are often based on information provided by cookies which help us to personalise pages to meet your needs. We will not use cookies to identify specific individuals (except in on-line purchases, which expire after you complete any purchase). Our site does not use cookies to retrieve personally identifiable information from your computer that was not originally sent as a cookie. We do not use personally identifiable information transferred through cookies for any promotional or marketing purposes nor is that information shared with any third parties.

Remember: You always have the option of disabling these cookies via your browser menu. Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse them or to tell you when they are being sent. However, it is possible that that some parts of the site, will not function properly if you disable these cookies.

You could occasionally get cookies from our advertisers but note we do not control these cookies. The use of advertising cookies sent by third party servers is of course standard in the internet industry.

3. Storage of your quotations and Policies:

This information is the same information that is also stored in your account.

Links to other sites:

When you are on our site please be mindful of the fact we have links which direct you to other sites that we have no control over. There are also links to other sites from our site that takes you outside our service and will not be governed by our privacy policy.

Remember: When you give out personal information on-line-(via message boards or chat for example) that information can be collected and used by people unknown to you. Always be very careful about what personal information you provide over the internet and NEVER give out personal information on a chat or bulletin board.

Fraud Prevention and Detection:

To keep our premiums as low as possible we participate in industry initiatives to prevent and detect crime. As a valued customer, we think you'll appreciate the steps we are taking to provide the best insurance cover.To prevent and detect fraud we may:

1. check your details with fraud prevention agencies. It is important that you give us accurate information. If you give false or inaccurate information and we suspect fraud, we will record this. We / other organisations may use and search these records to:
a) help make decisions about credit and credit related services, for you and members of your household;
b) help make decisions on other insurance proposals and insurance claims, for you and members of your household;
c) trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies;
d) check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity.

2. Pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd. The aim is to help us to check information provided and also to prevent fraudulent claims. Under the conditions of your policy, you must tell us about any incident (such as accident or theft) which may or may not give rise to a claim.

Information on Products and Services:

The information you have provided to us will only be held by us and the insurers we use for the purpose of the policy (ies) of insurances you arrange through ourselves. We will NOT send any of your details to "carefully selected organizations" since we respect the fact it is really frustrating receiving unsolicited mail. We may use your details to contact you further should we have news of insurance products or changes to your policy, but this will be on the basis of "sharing information" not advertising or promotion.
You have the right to ask for a copy of the information held by us in our records but we may ask you to pay a small fee. You also have the right to ask us to correct any inaccuracies in your information by writing to us. If you want to know more about our use of your personal information, this should also be done in writing to the above address.


We believe that security is of the utmost importance to our customers. The importance of secure storage of your personally identifiable information is of utmost concern to us. We exercise great care in transmitting your information from your computer to our servers. Only employees who need access to your information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. We will NEVER ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.

Remember: When signing out of our site, close your browser window when you have finished what you've been doing. This will ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share with someone else or especially if you are using a computer in a public place like a library or an internet café.

Your acceptance of our Security and Privacy Policy:

By using our site, we have to assume that you have read these terms carefully and understand and have followed our advice. If you do not agree to this policy or to the advice we give, please do not use our site without first speaking to us first. We reserve the right to make changes to this policy from time to time as necessary. Your continued use of this and any other sites owned by us following the posting of any such changes to these terms will mean you accept those changes.

If you are a consumer insured (i.e. a person buying insurance wholly or mainly for personal purposes unrelated to their employment), you have a duty to take reasonable care to answer questions fully and accurately, and that any information you volunteer is not misleading. This duty exists before the cover is placed, when renewed, or altered at any time throughout the duration of the policy. If you do not do so, your Insurer may be able to void your policy from inception.

If you are a business Insured (i.e. not a consumer Insured) you have a duty to disclose all facts that are material to the risk insured, before the cover is placed, when renewed, or altered at any time throughout the duration of the policy. A material fact is a fact which may influence an Insurers assessment of a risk, including its terms and pricing. If you are in any doubt whether a fact is material, it should be disclosed, as failure to disclose such a fact may entitle your Insurer to void your policy from inception.

The information in this e-mail and any attachments is confidential and may be legally privileged or otherwise protected from disclosure. It is intended solely for the addressee and if you have received this e-mail in error please notify the sender immediately and then delete this e-mail and any attachments from your system. You must retain, copy or use this e-mail or any attachments for any purpose nor make any disclosure of its contents to any other person. Advance Underwriting Ltd. do not accept any responsibility for any loss or damage arising from the virus or other defect in any e-mail or attachment that may affect your computer.

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may be able to submit a complaint via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state and is available at

Please note that if you are domiciled outside the United Kingdom, different countries have differing definitions of complaints and eligible complainants and differing procedures and dispute resolution bodies. The relevant procedure is available in your certificate schedule but if you have not received it and wish to make a complaint please contact us and we shall provide you with the details.

We are Authorised and Regulated by the Financial Conduct Authority (FCA). Our registration number is: 308411.

Advance Underwriting Ltd. Company number 03564794. Registered Address: 167 London Road North, Lowestoft, Suffolk, England, NR32 1HG.